Frequently Asked Questions

Everything you need to know about shopping with Montura

What is the standard shipping timeframe for orders?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

Montura Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials ethically sourced?

Sustainability is core to our brand. We partner with certified suppliers to ensure that our fabrics are ethically sourced and that our manufacturing processes meet high environmental standards.